Shipping policy

Shipping Policy

Who We Are
Helen Samuel Savannah ("we," "us," or "our") operates the website www.helensamuelsavannah.com (the "Site").

Our goal is to ensure a smooth and transparent shipping process to provide you with the best possible service.

Below are the details of our shipping process.

Free Shipping: We offer free shipping on all orders.

Delivery Area: We currently ship to Unites States

Future Expansion: We are evaluating the possibility of expanding our delivery areas.

Processing Time: Orders are processed within 1–3 business days, Monday through Friday
Cut-Off Time: Orders placed before 3PM (UTC -07:00) Mountain Time (US & Canada) are processed the same day; orders placed after that time are processed on the next business day
No Processing On: Orders are not processed on weekends or public holidays

Estimated Delivery Time: Orders typically arrive within 5–7 business days after processing, depending on the destination.

Carriers: We use reliable carriers such as DHL and FedEx for all shipments
Tracking: Once your order has been shipped, you will receive an email with tracking information

Damaged Orders: If your order arrives damaged, please contact us within 48 hours so we can initiate a resolution
Lost Orders: If your order is lost in transit, please contact us immediately

Return Policy: For detailed return instructions, please refer to our Return and Refund Policy

If you have any questions or concerns about this shipping policy, please contact us: